FAQ

IS YOUR WEBSITE SECURE?
Gaia Spot is committed to protecting your personal information and providing a secure online shopping experience. We use industry standard encryption and password protection technologies such as an SSL (Secure Socket Layer).

HOW DO I CANCEL OR CHANGE MY ORDER?
Unfortunately, we are unable to make modifications to orders once they have been placed. Due to our efforts to ensure that your receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. If you put an invalid or wrong address, your order will ship out to that address and be returned to our warehouse. A new shipment will have to be generated and additional shipping charges will apply.

WHY WAS MY ORDER CANCELLED?
Gaia Spot was unable to verify the billing information that was entered on the order. If the Billing Address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled. If you order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterward, create a new order using the correct billing address.

WILL GAIA SPOT BE ABLE TO SEE MY PAYMENT INFORMATION?
Your credit card number or Paypal account is not accessible to us. When your purchase is completed, we are only able to see your billing information, shipping information, order details and the last 4 digits of your credit card.

IS THIS WEBSITE PCI COMPLIANT?
Yes, gaiaspot.com is certified Level 1 PCI DSS compliant.
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

We are very serious about your online security and have invested significant time and money to certify our solution PCI compliantly. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our platform is secure.

DOES THIS ONLINE STORE USE SECURE SOCKETS LAYER (SSL)?
Gaiaspot.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

DOES GAIA SPOT OFFER FREE RETURNS AND EXCHANGES?
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be in the state you received them, and in the original packaging) or receive another accessory of your choice that will be shipped to you free of charge. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. So if for whatever reason you're not happy with your purchase, just go through our easy return process to print out a free return label - your shipping costs are prepaid.

Full refunds are given as long as a return request is communicated in under 15 days of receiving the order. Free exchanges are given as long as a return request is communicated in under 30 days of receiving the order. Please note that our return policy does not include ear cuffs, earrings, bodysuits, pantyhose, and pet apparel. Which are final sale due to hygienic reasons? Also, any edible cat treat is not refundable or eligible for store credit if the cat does not like it.

*Please note that Gaia Spot is not held responsible for any damage caused by any Gaia Spot phone accessories to your cellular device.

*Free Returns within the United States only.

*Note that all seasonal items are final sale.

*If your return or exchange request is beyond this time frame, please contact our support team, and they'll do everything in their power to help you out.

Easy Return and Exchange Process:

1. Email customer care at support@gaiaspot.com. If you would like a refund, request a return package that includes instructions and a return shipping label. If you would like to make an exchange, request an exchange package.

2. When we receive your return order, it will be processed in under 24 hours. Once it is processed, your full refund will be given. Please note that refunds can take up to 3 business days to be returned to your account. If you're requesting an exchange, the merchandise you requested in your exchange form will be shipped immediately once your return is accepted, granted that they're in

If you have any questions regarding our Shipping and Returns Policy, please contact us at support@gaiaspot.com.

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