After you've received your product you have 15 days to request a refund. Due to factors out of our control, which include shipment delays and customs clearance, may have an impact on the delivery time, if four weeks have passed and you haven't received your order, we will extend the delivery deadline one more week, before processing a refund or resending the product.
Conditions to apply for a refund.
We only offer refunds in the following cases (proof required):
- If you receive the product broken, damaged or in bad condition.
- If you never receive the product.
- If you receive a product different from the one you ordered.
To complete your refund, we require backup of the claim.
We require a clear picture or video of the item received under natural light and a close up of the damaged, broken or missing part that is the reason for the refund claim.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition that is damaged or with missing parts for reasons not attributable to our error.
Situations where refund claims are not granted.
Those received more than 15 days after delivery.
Refund logistic (if applicable):
Once the request is received and analyzed by our team, we will send you an email to inform you that we have received your claim.
We will also notify you with in 24 hrs when the approval or rejection of your claim has been processed.
If it is approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original payment method, within a few days depending on bank schedules.
Late or missing refund (if applicable).
If you haven’t received an approved refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve gone through these steps and you still have not received your refund, please contact us at email@example.com.
Sale items (if applicable).
Both regular priced items and sale items can be refunded.
Replacements (if applicable).
Only items that are defective or damaged (proof required) will be replaced. If you need a replace for the same item, send an email to firstname.lastname@example.org